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Volunteer Service User Engagement

Location Fleetwood-Lancashire
Job ID 2026-21296
Number of Vacancies Remaining
1
Category
Volunteering in Substance Misuse Services
Click Here for Role Description
https://changegrowlive.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=120242&hashed=1153624724

Overview

Are you passionate about helping others make positive changes in their lives? Do you want to be part of a supportive team that empowers people on their recovery journey?

Join Change Grow Live as a Service User Engagement Volunteer and play a vital role in helping individuals grow, recover, and thrive.

About the Role:

As a Service User Engagement Volunteer, you’ll work closely with our staff teams to support people in recovery. You will be one of the first points of contact to our service users and visitors therefore a cheery and caring disposition is essential as you will be a key part of someone’s journey to a better life.

You’ll also help service users connect with wider support networks such as mutual aid groups (AA, NA, SMART Recovery).

Responsibilities

 

  • Welcome new and existing service users into treatment
  • Ensure our service users feel safe and secure by offering a safe space to talk about their needs
  • Signpost individuals to community resources and recovery motivators
  • Listening to people and sharing your own personal lived experiences
  • Representing our service users
  • Conducting feedback surveys and feeding this information back to the service in order to support us in developing and improving our service
  • Facilitating service user forums
  • Liaising with the wider staff team

What You’ll Gain:

  • Full training and ongoing support
  • Experience in a professional recovery-focused environment
  • Valuable skills in communication, assessment, and group facilitation
  • The chance to make a real difference in people’s lives

What We’re Looking For:

  • Good verbal and written communication skills
  • Basic IT literacy
  • Strong time management and ability to work independently
  • Respect for confidentiality and professional boundaries
  • A compassionate, non-judgmental attitude

Be Part of the Change:

At Change Grow Live, we believe in the power of people to change. As a Service User Engagement Volunteer, you’ll be part of a team that supports individuals to live life to its full potential.

Ready to help someone take their next step?
Apply today and start your journey as a Service User Engagement Volunteer.

 

Closing Date

2/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Kerri Richards | kerri.richards@cgl.org.uk

 

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

 

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.