Volunteer Facilities Helpdesk Support

Facilities Helpdesk Support Volunteer
Overview
Do you enjoy helping others, staying organised, and keeping things running smoothly behind the scenes? Join our Facilities Management Team as a Facilities Helpdesk Support Volunteer and play a key role in helping our services operate safely, efficiently, and without disruption.

This role supports Change Grow Live teams across the organisation by responding to facilities and maintenance enquiries and ensuring important issues are logged, tracked, and passed on to the right people.

Responsibilities
As a Facilities Helpdesk Support Volunteer, you will support colleagues and services with day‑to‑day facilities needs. Your role will include:

• Responding to enquiries received by the Facilities Helpdesk
• Acting as a friendly first point of contact for maintenance and premises queries
• Logging and updating requests on the Property Management Database
• Helping arrange contractor visits for maintenance and health & safety work
• Supporting services during moves to new premises or closures
• Assisting with purchasing equipment and services when required
• Keeping clear, accurate records and supporting facilities projects as needed

No prior facilities experience is required — full training and support will be provided. 

What we’re looking for
We’re looking for someone reliable and organised who enjoys problem‑solving and supporting others. You’ll ideally have:

• Good verbal and written communication skills
• Basic knowledge of general office procedures
• Confidence using IT systems and Microsoft applications
• Strong time‑management skills and attention to detail
• Ability to work independently and as part of a team
• A professional, respectful, and confidential approach
• Openness to learning and receiving feedback

What we offer

• Full training, including use of the Property Management Databases
• Ongoing guidance, supervision, and support
• Valuable experience in facilities, administration, and organisational support
• A welcoming and supportive team environment
• The opportunity to make a real difference by helping services stay safe and operational

Important Information

• This role supports the Facilities Management Team
• Volunteering hours will be agreed in advance
• This role is subject to a Basic DBS / PVG check
• The role involves handling confidential information and supporting organisational safety

If you’re looking for a practical, rewarding volunteer role where your support makes a real difference every day, we’d love to hear from you.