Volunteer IPS Service User Feedback Coordinator

Overview
Are you passionate about amplifying lived experience and helping shape high‑quality services? Join our Individual Placement and Support (IPS) Central Team and play a vital role in ensuring service user voices are heard, valued, and embedded in service improvement across drug and alcohol recovery services.

IPS is an evidence-based employment support model that helps people move into meaningful, paid employment. This volunteer role supports the national IPS leadership team by collecting, collating, and sharing service user feedback and positive stories of work and recovery.

Responsibilities
As an IPS Service User Feedback Coordinator, you will work closely with IPS teams, service users, and central teams across the organisation. Your role will include:

• Supporting IPS service users to share their journeys of work and recovery
• Collecting and collating service user feedback and good news stories nationally
• Supporting IPS Pulse Survey responses and local questionnaires
• Developing and improving tools used to gather service user feedback
• Sharing insights and feedback with IPS teams to support continuous improvement
• Working with Communications and Marketing teams to help share service user stories more widely

What we’re looking for
You don’t need specialist experience - we’re looking for the right values and motivations. You should have:

• Empathy and an interest in lived experience, recovery, and employment support
• Good verbal and written communication skills
• Confidence using IT systems and online tools
• Ability to work independently and manage your time effectively
• A respectful, professional, and confidential approach
• Willingness to give and receive feedback

What we offer

A full training package, including IPS model training
Monthly supervision and ongoing guidance from the central IPS team
Opportunities to develop skills in quality assurance, co‑production, and communications
Valuable experience within a national service and supportive environment
The chance to make a meaningful difference by influencing service development

Important Information

This role is part of the central IPS leadership team
Base location: Brighton (central office) – flexible working arrangements may be discussed
This role is subject to an Enhanced DBS / PVG check
Volunteering hours will be agreed in advance

If you’re interested in learning more about IPS, empowering people to tell their stories, and contributing to service improvement at a national level, we’d love to hear from you.