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Volunteer Service User Representative

Location Barnet-Greater London
Job ID 2026-19396
Number of Vacancies Remaining
1
Category
Volunteering in Substance Misuse Services
Click Here for Role Description
https://changegrowlive.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=27927&hashed=892822646

Overview

Volunteers make an enormous contribution to our work at Change Grow Live.

 

Last year, over 1400 volunteers donated over a quarter of million hours of their time to our organisation.

 

Would you like to join our growing team of volunteers, and make a real difference?

Responsibilities

Change Grow Live believe that those who access our services should be at the heart of everything that we do and those who have lived experience have a unique and valuable insight into how our services can work best.

 

In this role you will help us to engage with the people who access our services, making sure their voices are heard and that they have a say in how we run services in Barnet.

 

An important part of the role is listening to people and sharing what you have heard with the service, representing their views, and using their feedback to help inform how we develop and improve our services. You will help to ensure people hear about any decisions or changes that are made because of their feedback. You will be working with Change Grow Live staff and connecting with the wider community.

 

This is a rewarding role for someone who is passionate about ensuring that the voice of the service user is heard. You will be provided with all the skills, training and support you will need to undertake the role.

 

Key Activities:

  • Engage with those who access our services, by listening to their views and asking for their feedback
  • Represent the views and opinions of those who access our services
  • Provide feedback and updates to those who access our services informing them of any changes and decisions.
  • Work with staff and community to improve and develop the service
  • Lead on service user meetings
  • Promote and encourage ongoing service development in a variety of different ways within the service and community.
  • Create a safe space for the people who access services to connect, be open and tell us what they honestly think and believe
  • Be part of interview panels for new staff
  • Help to hear the voice of the underrepresented

Closing Date

12/4/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Yvette Parry | Yvette.Parry@cgl.org.uk | 07435792430

 

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

 

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.

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We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.