At Change Grow Live we strive to ensure our services are warm and welcoming environments. Your role as receptionist is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.
Duties for the post include dealing with initial queries, coordinating appointments, sign-posting to support available within the service and the community.
Key Activities:
- As first point of contact, ensure service users and other visitors receive a friendly and efficient service, ensuring all visits are dealt with promptly and courteously.
- Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
- Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
- Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
- Providing basic advice and information on the service offer.
- Contribute to managing an effective appointment system, liaising with keyworkers.
- Checking appointments on the CGL information system and book future appointment for service users.
