Volunteer Clinical Administration Support

You will play a key role is supporting the service, ensuring all communication between staff, service uses and partner agencies runs smoothly.

As a Volunteer Administrator you will play a key role is supporting the service, ensuring all communication between staff, service uses and partner agencies runs smoothly, this includes answering calls and directing enquires. You will be a valued member of the administration team supporting them in various administrative roles including, booking appointments, sending letters and general office duties such as photocopying, filing and scanning. On-the-job training will be provided – all you need is an organised approach and a willingness to learn.   

Key Activities:

• Support the team to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously.
• Manage controlled documents; namely prescriptions.
• To ensure that admin, record-keeping and communication within the project are maintained.
• Support the team in managing/booking appointments via the electronic diary system
• Send outgoing letters to service users and partner agencies
• Maintain general office administrative duties such as filing, photocopying and scanning
• Maintain accurate records of all contacts on our case management systems

Education Knowledge and Experience:

• Ability to work with professional boundaries
• Good verbal and written communication skills
• IT literacy and knowledge of Microsoft word/excel
• Excellent time management skills, and an ability to work on own initiative prioritising accordingly.
• Ability to liaise and work in partnership with a wide range of professionals and agencies.
• Good organisational skills
• Ability to respect and maintain confidentiality

Must be able to volunteer on Fridays, and ideally a Tuesday and/or Thursday.

This post is subject to a DBS/PVG check at an enhanced level.