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Volunteer Service User Representative

Location Great Yarmouth-Norfolk
Job ID 2026-18695
Number of Vacancies Remaining
1
Category
Volunteering in Substance Misuse Services
Click Here for Role Description
https://changegrowlive.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=20700&hashed=1680942614

Overview

Change Grow Live believe that those who access our services should be at the heart of everything that we do and those who have lived experience have a unique and valuable insight into how our services can work best.

 

We are looking for people who can will help us to engage with those who access our services, making sure their voices are heard and that they have a say in how we run our services.

Responsibilities

  • Engage with those who access our services, by listening to their views and asking for their feedback
  • Represent the views and opinions of those who access our services
  • Provide feedback and updates to those who access our services informing them of any changes and decisions.
  • Work with staff and community to improve and develop the service
  • Lead on service user meetings
  • Promote and encourage ongoing service development in a variety of different ways within the service and community.
  • Create a safe space for the people who access services to connect, be open and tell us what they honestly think and believe
  • Be part of interview panels for new staff
  • Help to hear the voice of the underrepresented

 

In carrying out the above role the volunteer will:

  • Help Change Grow Live fulfil its role in offering the best service to our clients.
  • Perform your volunteering role to the best of your ability.
  • Follow the Change Grow Live’s procedures and standards, including health and safety and equal opportunities, in relation to our staff, volunteers and clients.
  • Maintain the confidential information of Change Grow Live and of our clients; adhering to Change Grow Live’s policies and procedures
  • Meet the time commitments and standards which have been mutually agreed and to give reasonable notice so other arrangements can be made when this is not possible.

 

Skills, experience, and qualities  

  • Understanding of the challenges faced by those who access our service
  • Understand how to represent someone in a non-judgmental and impartial way
  • Good listening and communication skills
  • Compassion and empathy for others
  • Willingness to be open and honest

 

Closing Date

31/1/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Naomi Kent | naomi.kent@cgl.org.uk | 07586712979

 

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

 

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.