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Volunteer Criminal Justice Administration Support

Location Liverpool-Merseyside
Job ID 2025-18452
Number of Vacancies Remaining
1
Category
Volunteering in Substance Misuse Services
Click Here for Role Description
https://changegrowlive.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=31007&hashed=225087414

Overview

We are a free and confidential service for adults (18+) in Liverpool who are experiencing difficulties with substances.

 

We believe everyone has the ability to make positive changes. We work with individuals, families, carers, and professionals to offer support that’s right for you.

 

Whether you need one-to-one help, group sessions, or access to medication and treatment, we're here for you.

 

Volunteers play a crucial role in helping us bring our vision to life and deliver our services effectively. Their dedication strengthens the quality, reach, and accessibility of our support, allowing us to help even more people.

 

Responsibilities

As a Volunteer Administrator you will play a key role is supporting the Criminal Justice service, ensuring all communication between staff, service uses and partner agencies runs smoothly, this includes answering calls and directing enquires. You will be a valued member of the administration team supporting them in various administrative roles including, booking appointments, sending letters and general office duties such as photocopying, filing and scanning. On-the-job training will be provided – all you need is an organised approach and a willingness to learn. 

 

Key Activities:

  • Support the team to ensure that telephone calls and visits from service users, outside agencies and RIVER staff are dealt with promptly and courteously.
  • Provide service users with basic advice about the services and signpost them where appropriate
  • To ensure that admin, record-keeping and communication within the project are maintained.
  • Support the team in managing/booking appointments via the electronic diary system
  • Send outgoing letters to service users and partner agencies
  • Maintain general office administrative duties such as filing, photocopying and scanning
  • Maintain accurate records of all contacts on our case management systems

 

  • Interviews: Will take place towards the last two weeks of February 2026
  • Training: Will start on the third week of March (1 day per week for – 6 weeks).

Closing Date

17/1/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Alison Fleet | Alison.Fleet@cgl.org.uk | 07471593468

 

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

 

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.

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We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.