Volunteer Criminal Justice Recovery Support

We are a free and confidential service for adults (18+) in Liverpool who are experiencing difficulties with substances.

We believe everyone has the ability to make positive changes. We work with individuals, families, carers, and professionals to offer support that’s right for you.

Whether you need one-to-one help, group sessions, or access to medication and treatment, we're here for you.

Volunteers play a crucial role in helping us bring our vision to life and deliver our services effectively. Their dedication strengthens the quality, reach, and accessibility of our support, allowing us to help even more people.

At River you will support people to help them change the direction of their life, grow as an individual, and live life to its full potential. As a Criminal Justice Support Volunteer, you will be working in close collaboration with Criminal Justice Recovery Coordinators and Criminal Justice Services. You will be assisting Criminal Justice Recovery Coordinators in their caseload management, supporting the service user through their community order or licence conditions. This can include completing assessments, risk management plans, support in facilitating groups and undertaking one to one work.

This is an exciting opportunity which will allow you to gain experience of working within both the Recovery Coordinators and criminal justice fields. You will be part of a supportive team and will receive comprehensive training and guidance to develop within the role. This is rewarding role where you can make a real difference to the lives of others.

Key Activities:

• Support the team to ensure that telephone calls and visits from service users, outside agencies and RIVER staff are dealt with promptly and courteously.
• Provide service users with basic advice about the services and signpost them where appropriate
• To ensure that admin, record-keeping and communication within the project are maintained.
• Support the team in managing/booking appointments via the electronic diary system
• Send outgoing letters to service users and partner agencies
• Maintain general office administrative duties such as filing, photocopying and scanning
• Maintain accurate records of all contacts on our case management systems

This role is based in our busy city centre hub.

Please see RD for full details about this role.

• Interviews: Will take place towards the last two weeks of February 2026
• Training: Will start on the third week of March (1 day per week for – 6 weeks).