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Reception Support Volunteer

Location Huntingdon-Cambridgeshire
Job ID 2024-15462
Number of Vacancies Remaining
1
Category
Volunteering in Substance Misuse Services
Click Here for Role Description
https://changegrowlive.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=28579&hashed=1271993454

Overview

Volunteers make an enormous contribution to our work at Change Grow Live.

 

Last year over 1400 volunteers donated over a quarter of million hours of their time to our organisation.

 

At Change Grow Live we strive to ensure our services are warm and welcoming environments. Your role as receptionist is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner. Duties for the post include dealing with initial queries, coordinating appointments, sign-posting to support available within the service and the community.

Responsibilities

Volunteering at Change Grow Live

Key Activities:

  • As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
  • Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
  • Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
  • Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
  • Providing basic advice and information on the service offer.
  • Contribute to managing an effective appointment system, liaising with keyworkers.
  • Checking appointments on the CGL information system and book future appointment for service users
  • Take messages for staff and update case management contacts where appropriate
  • Support the team in managing/booking appointments via the electronic diary system
  • Maintain accurate records of all contacts on our case management systems

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

 

Closing Date

30/1/2025

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Bex Poyser | bex.poyser@cgl.org.uk | 07778145545

 

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

 

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.