Service User Involvement Volunteer

Change Grow Live believe that those who access our services should be at the heart of everything that we do and those who have lived experience have a unique and valuable insight into how our services can work best. In this role you will help us to engage with the people who access our services, making sure their voices are heard and that they have say in how we run services in Walsall.

An important part of the role is listening to people and sharing what you have heard with the service, representing their views, and using their feedback to help inform how we develop and improve our services. You will help to ensure people hear about any decisions or changes that are made because of their feedback. You will be working with Change Grow Live staff and connecting with the wider community.

This is a rewarding role for someone who is passionate about ensuring that the voice of the service user is heard. You will be provided with all the skills, training and support you will need to undertake the role.

• Ensure service users are given a voice.
• Work in partnership with staff to improve services.
• Lead on service user forums and meetings.
• Be accessible to all service users attending the project.
• Identify ways in which service users can get involved.
• Pass feedback to service users from Service Meetings, Regional & National councils, Team Meetings, National Meetings, Local PHE Forums, Conferences, EDI meetings, Quality Team & Care Quality Commission audits and any other relevant meetings.