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Meet and Greet Volunteer

Location Wisbech-Cambridgeshire
Job ID 2024-12906
Number of Vacancies Remaining
2
Category
Volunteering in Substance Misuse Services
Click Here for Role Description
https://changegrowlive.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=31285&hashed=2025636398

Overview

Volunteers make an enormous contribution to our work at Change Grow Live.

 

Last year over 1400 volunteers donated over a quarter of million hours of their time to our organisation.

Would you like to join our growing team of volunteers, and make a real difference?

Responsibilities

Purpose of role:

  • At Change Grow Live you will be working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.
  • We strive to ensure our services are warm and welcoming environments. Your role is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner. You will be supporting reception dealing with initial queries, coordinating appointments, signposting to support available within the service and the community.
  • Making the decision to enter treatment can be an intimidating experience so your role will be to make them feel at ease offering to make them a drink and supporting them to complete their registration form
  • You will be a positive role model to the service users motivating, encouraging, and inspiring them to reach their potential. You will be provided with all the skills, training and support you will need to undertake the role.

Key Activities:

  • As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
  • Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
  • Answering telephone calls and signposting appropriately for our service users and visitors.
  • Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
  • Support the reception team and key workers in carrying the message of recovery
  • Support service users to complete registration paperwork
  • Support service users to make telephone calls i.e. housing/ benefits
  • Issue food parcels and vouchers to those in need
  • Promote and support service user involvement
  • Providing basic advice and information on the service offer

 

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Bex Poyser | Bex.poyser@cgl.org.uk | 07778-145545

 

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

 

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.